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Support

Last updated 20 September 2026

Something not working, or an idea for what Hippa should do next? Write to hello@hippa.app and a person will answer.

Useful things to include

• Your phone and OS version.
• The app version, from You → About → Version.
• What you were doing when it went wrong.

Common questions

I lost my data

Everything lives on your device only, so there is no backup we can restore. Exporting a CSV from You → Your data now and then is the way to keep a copy.

I subscribed and Premium is not showing

Open the paywall and tap Restore. If that does not help, write to us.

The reminders are not arriving

Check that notifications are allowed for Hippa in your phone’s settings, and that at least one time is switched on under You → Check-ins.

If things feel unsafe

Hippa is not a crisis service. In the Netherlands you can reach 113 Zelfmoordpreventie on 113 or 0800-0113, any hour. Elsewhere, contact your local crisis line or emergency services.